How do I know if I've had an invitation to attend?
If you are eligible to attend, you will receive an invitation by email. You can then access the online application system to order your tickets.
Am I eligible to attend?
Anyone who qualifies to attend the ceremony will be sent an email invitation. If you have recently completed your course but have not received an invitation, please contact us.
How do I book tickets for guests?
You will need to book tickets for yourself and any guests attending. You can use the online booking system to book your ticket and guest tickets.
I cannot attend the ceremony this year, can I defer?
If you are unable to attend the ceremony, please contact us for more advice.
How do I register my attendance?
You need to book online and complete all necessary payments. Once you have completed these processes, you will receive confirmation emails containing your booking reference number. Please print these emails and bring them to the graduation ceremony, where we will exchange them for your tickets.
Are there any alternative methods to book my tickets and make payment?
If you have problems paying online, please call the Graduation Team on +44(0)207 862 8310 to make your payment over the telephone.
Payments made over the telephone must be made by the cardholder and can only be taken between 9:30am-15:45pm and 16:30pm-17:15pm (GMT), Monday-Friday, except bank holidays. All credit cards can be used, except American Express.
There may be a slight delay in receiving your confirmation email if payment is made by telephone. It is therefore advisable to make and complete an online booking where possible.
In exceptional circumstances, it is possible to pay by sending a banker’s draft. If you need to use this method of payment, please contact us.
Can I pay for my tickets in person?
The only payments that can be made in person are for any additional guest tickets on the day, which cannot be guaranteed.
How much does it cost to attend the ceremony?
Graduand tickets are free. Each guest ticket costs £50.
Can I bring children to the ceremony?
Children may attend the ceremony if they are accompanied by an adult. We do not offer any childcare facilities, nor can the University take any responsibility for any children.
Will my child need a ticket?
Children under 11 years may attend for free, but we need to know they are coming so we can allocate seating. Please email us with the name and age of any children attending, along with the graduand’s name and booking reference number.
Children aged 11 and above will need a standard guest ticket.
What is the booking/ payment deadline for my graduation ceremony ticket(s)?
The deadline for bookings and receipt of all payments is Tuesday 5 February. However, you are advised to make your booking, travel and any visa arrangements as soon as possible to avoid disappointment.
Can my tickets be refunded if I can no longer attend?
There is a strict refund policy outlined in your booking confirmation email. Please ensure you read this policy.
How can I get a visa to come to London for the ceremony?
We recommend that you and your guests meet all necessary visa requirements well in advance of the ceremony to avoid disappointment.
- The University cannot take responsibility for visa applications for you or your guests.
- We can provide a visa support letter for those booked to attend the ceremony. This must be requested through our online booking system when you register to attend and cannot be amended afterwards. The letter (covering all guests) will be sent to the graduand’s email and postal addresses once full payment for tickets has been received. Our main point of contact will be the graduand.
- Please make sure that you enter your name and the names of your guests as shown on your respective passports.
- Please let us know the outcome of your visa application once you are notified. Please email us with the subject 'Visa outcome'.
- Please note: the general invitation letter should not be used to support your visa application, as we may be asked by the authorities about your visa application and your booking.
Can I pay for my tickets after I have got a visa?
You must pay for your guest tickets before we send a visa support letter.
My visa has been rejected. Can I get extra support from the University of London?
We can only provide a visa support letter to assist you with your visa application. If the office issuing the visa has any further questions they must contact us directly.
We will provide a timely response to their query.
Can the University help to arrange accommodation?
You are responsible for arranging your own accommodation in London. We are unable to make recommendations. Please consider distance from the venue and transport options when booking accommodation.