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Coronavirus advice and FAQs

This page was last updated on 3 April 2020 at 11:49.

University of London has closed all administration buildings in central London from Friday 20 March until at least 20 April. We will continue to support our global community of students.

This webpage will be updated regularly in accordance with changes in advice from the UK government.

Further UK Government guidance: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

There is also advice on the Universities UK website and also on the Office for Students website.

The Department for Education has launched a new helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

You can also access more specialist research and information on the London School of Hygiene & Tropical Medicine site and from John Hopkins University.

University of London examinations

Updated: 31 March 2020

Students are advised to review the Student Portal for the most up to date information.

Dear Student

I am pleased to say that the examination assessment notifications for each of the undergraduate programmes are now posted on their respective programme VLEs. 

As for the assessments for postgraduate programmes, further details on the format these will take, will be provided by 15 April, this year, at the very latest.

I would now urge you to continue to prepare for your examinations and do the best you can. We are making alternative assessment arrangements because the large majority of our students wish to move forward with their plans, which are dependent on these examination results.

In the meantime, I wish you all the best and hope you continue to stay safe. 

With best wishes,

Craig O’Callaghan
Director of Operations
University of London Worldwide

Closure of University of London buildings

From Friday 20 March

The University of London has closed all central London administration buildings as of 1600 on Friday 20 March . Our libraries in Senate House and other local buildings are also closed. 

We will continue to support our global community of students by all staff working remotely. The closure will be in place until Monday 20 April and will be subject to review prior to this date. 

The intercollegiate halls of residence remain open at present for those students who wish to remain in London. 

This is a period of extraordinary uncertainty and we have taken this decision to safeguard the wellbeing of our students, visitors and staff. 

Guidance

The University of London is taking all appropriate measures, taking into account guidance from UK government and other agencies. 

For all our students and staff, in line with the FCO’s advice, we ask you to follow these basic hygiene rules to protect your own health and that of others:

  • Wash your hands regularly
  • Maintain good personal hygiene

Stay at home guidance

Public Health England (PHE) is advising to stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

This will help to protect others in your community while you are infectious.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

PHE will not be testing people who are self-isolating with mild symptoms.

Please view COVID-19: stay at home guidance.

Contacting NHS 111

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

There are things you can do to help stop viruses like coronavirus spreading which now includes:

 

The Foreign & Commonwealth Office (FCO) provides advice on travel.

Please see www.gov.uk/guidance/travel-advice-novel-coronavirus for the latest and most up to date information. 

Yes. We will continue to offer accommodation for any residents who want to remain in London.

You should review the Frequently Asked Questions relating to Halls of Residence for the most up to date information. 

Flexible and distance learning

Our online, flexible and distance learning programmes continue to be delivered and are supported by staff working remotely. Our students are able to continue with their studies through ongoing, full access to our digital resources. Our students also continue to be supported through our Student Portal and Virtual Learning Environment.

Students who study at a Recognised Teaching Centre should also follow the advice from their local teaching centre on classes.

School of Advanced Study

Within the School of Advanced Study there will be some minimal face to face teaching for taught postgraduates for week commencing 16 March with no teaching planned for next term as students will be preparing for dissertations.

Students will continue to be supported through other means and course directors will be in touch to facilitate this. Similarly, research students will continue to be remotely supported. Where possible adjustments will be made to assignment dates, vivas, upgrades and supervisions. 

Keep up to date via the School of Advanced Study website.

University of London Institute in Paris

For the University of London Institute in Paris, any teaching for the remainder of the term before the Easter break are taking place remotely from Monday 16 March. Keep up to date via the Institute's website.

From 16:00 on Thursday 19 March, Senate House Library will be closed until further notice, in response to official public health advice.

For the most up to date information, please review the Senate House Library website and Twitter feed

All other University of London buildings are closed until at least 20 April 2020. Please monitor this website and our social media channels

Our online, flexible and distance learning programmes continue to be delivered and are supported by staff working remotely. Our students are able to continue with their studies through ongoing, full access to our digital resources. Our students also continue to be supported through our Student Portal and Virtual Learning Environment.

Students who study at a Recognised Teaching Centre should also follow the advice from their local teaching centre on classes.

All students should log in regularly to the Student Portal and their Virtual Learning Environment for further updates and information. 

Frequently Asked Questions (FAQs)

We are also working closely with our suppliers to manage all matters that might arise from our decision to close buildings and change services, including staff pay. We are following Government advice on this matter as it emerges, and our suppliers have informed us that they will do likewise.

With such a dynamic set of circumstances, please be assured that we are using our best endeavours to reduce the burden of this disruption to our business for all, and we are assured by the approach taken by our suppliers to date.

We ended most zero hours contracts at the University and within our supplier services last year. Some staff, having been offered alternatives, chose to remain on this type of contract because it suited their requirements. We are working hard in partnership with our suppliers to mitigate any detriment to their staff on whatever contract they are on, caused by closure of some of our buildings and changes to our services.

We can confirm that we have been given assurances by all our supplier that staff will continue to be paid in accordance with Government guidance.

Due to COVID-19, our distribution centre in North America is closed until further notice. Customers in North America will experience delays to their orders until the warehouse reopens. At present, all other orders remain unaffected.

For further information about the temporary closure, customers in North America can contact Chicago Distribution Centre at:

Or to find out about an order made prior to 17 March within North America please email:

At present, orders for customers based in UK, EU, Asia, Africa, Australasia, South America and all other territories remain fully operational. 

For any further queries please contact the University of London Press via email at: uolpress@london.ac.uk.

The University of London buildings are closed until at least 20 April 2020.

We have taken this decision to safeguard the health and wellbeing of our students, staff and the wider community. The ban on events applied from Monday 16 March until 30 April 2020 although we may consider some scheduled for May as well. We will review this decision in April.

Please contact your event organiser directly should you have any questions.

We are following all UK government and Public Health England (PHE) guidance, have robust processes in place, and we are communicating regularly with our staff and students via a number of different communications channels.

Practical measures include:

  • Our Business Continuity team meets daily to review the situation and to make changes to our activities as necessary
  • Most of our staff are working remotely with effect from 17 March 2020 - the University of London buildings are closed from 20 March to 20 April
  • We have cancelled all face to face teaching in London and Paris and are delivering support and services for students remotely
  • Across our campus and halls of residence, we are displaying Public Health England coronavirus information
  • We have significantly increased the number of hand sanitisation stations
  • We are reviewing our regular cleaning procedures and the products we use, making changes to ensure an appropriately high level of disinfection
  • Facilities staff have received further training and we will be monitoring facilities regularly to ensure soap and sanitiser dispensers are maintained

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Based on current evidence, coronavirus presents with flu-like symptoms and you are advised to stay at home if you either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Further information from NHS England.

It is vitally important that you protect yourself and others - especially those that are vulnerable and in high risk categories.

This includes practical advice and social distancing. You are advised to review the guidance on protecting yourself and others via the NHS website.

All staff and students are advised to follow official travel advice as supplied by UK Government.

The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately and applies initially for a period of 30 days.

Everyone is advised to review the appropriate UK Government guidance on staying at home where there could be a possible Coronavirus infection.

You can contact the University through the following email addresses: 

If you have a clear medical concern about yourself or someone else, call NHS 111.

We have cancelled all face to face teaching in London and Paris and are delivering support and services for students remotely.

Students may return home or, if they prefer, remain in their place of residence. We will continue to operate halls of residence for those students who wish to remain in London.

However, if you feel unwell or are concerned you have been in contact with someone that may be infected, you must stay at home as advised by the UK Government. Information and details are found via the NHS website.

If you are a student with a Tier 4 visa who is unable to leave China, or if you have to go into self-isolation, you can contact us at SAS.registry@sas.ac.uk. If your question is about the possible impact on your immigration status we will pass your email onto to the specialist welfare advisers within the University, who will respond to you directly.

Further advice can be found via the UK Government.

If you are a member of staff affected by Coronavirus and you have concerns about your immigration status, please contact Human Resources.

Online learning

This free online course from the University of London offers a look at what a coronavirus is and what makes COVID-19 unique.

You’ll learn how the disease spreads, what symptoms to watch out for, and how to prepare with prevention and proper response strategies.

Through this free online course from the London School of Hygiene and Tropical Medicine, find out more about the outbreak of the novel coronavirus and its implications around the world.

What topics will the course cover?

  • How COVID-19 emerged and was identified
  • Public health measures for COVID-19 worldwide
  • What is needed to address COVID-19 going forward

Who is the course for?

Those working in healthcare or anyone interested in how we should respond to the outbreak.