Operations and quality management

PMM020

This module provides students with an understanding of operations, strategy, process and quality management within the overall context of the supply chain.

Operations and quality management form important parts of driving forward successful businesses. It is important for Project Managers and management staff to understand how businesses can work both efficiently and to maintain quality.

This module provides students with an understanding of operations, strategy, process and quality management within the overall context of the supply chain. It also provides a knowledge framework and principles of operations management using examples from manufacturing and service contexts.

Main topics of the module include:

  • Operations and processes
  • Operations strategy
  • Process design: positioning and analysis
  • Resource planning and control
  • Supply network design and configuration
  • Total quality management and Six Sigma.

Assessment

Coursework (100%)