Student Experience Survey 2019-20

About the survey

The University of London measures the satisfaction of our distance and flexible learning students through the Student Experience Survey (SES), which runs every other year.

The SES is administered internally. Processing and analysis of the findings is carried out by a third-party agency. Responses to the SES are strictly confidential. 

The 2019-20 edition of the SES was answered by 11,200 students between 11 November 2019 and 31 January 2020. The survey was open to all current students.  

Aggregated SES results are shared and considered widely within the University’s community, including to our Senior Leadership Team, our Academic Committee, the Board of University of London Worldwide, and our Deans and Directors Forum. Programme-level findings are shared with Programme Directors, who carry out action planning in response; these outcomes are monitored through the Annual Programme Planning and Review (APPR) process. 

A note on publication of programme-level survey findings 

On the website, selected SES 2019-20 findings have been published to help prospective students make informed decisions about what to study.  

On the course pages, programme-level survey findings need to meet one of the following criteria in order to be published: 

  1. There are at least 50 responses at programme level, or 
  2. There is a response rate of at least 20% at programme-level 

Where programme-level survey data does not meet either of these criteria, the average results across all programmes (“global average”) within scope of the survey are published instead. 

In the SES 2019-20, the key global results were: 

  • 85% agreed that they were satisfied with the overall quality of the programme 
  • 88% agreed that the reality of their programme was what or better than they expected.