Click, Collect and Return Service

Pick-up and drop-off only.

Mon-Weds, 11am-3pm.

Please note: apart from the Click, Collect & Return service, no other Library services are currently available on site in Senate House Library.

Click, Collect and Return Service

Pick-up and drop-off only.

Mon-Weds, 11am-3pm.

Please note: apart from the Click, Collect & Return service, no other Library services are currently available on site in Senate House Library.

Watch this short video to find out how the Click, Collect and Return Service works:

FAQs about the Click, Collect and Return Service

When is the Click, Collect & Return service open? 

The Click, Collect & Return service will be open Monday-Wednesday 11am-3pm from Monday 13 July 2020 to collect books ordered in advance online and return items ONLY. You can order online any time but orders will only be processed during normal working hours, Monday-Friday, 9am-5pm. You will need the email that confirms your order is ready for collection to pick up your books. You will not be allowed on site if you do not have it.

How long will it take in between ordering and collecting?

Click and Collect orders will take up to 4 days (if requested Thursday as we won’t be onsite to process it until Monday) to process from receipt of your order. With current health and safety restrictions in place for staff and the need to quarantine books for 72 hours after they’ve been returned, your order could take up to 7 days to be ready for collection from when you order. You will need the email that confirms your order is ready for collection to be allowed onsite to collect/return your books.

When can I come in to consult a requested item?

Only after you have received a confirmation email from us stating that your ordered books are ready to be collected.

You will need the email that confirms your order is ready for collection to pick up your books. You will not be allowed on site if you do not have it.

What books are included in the click and collect service?

Books on the open shelves in the Library (not Special Collections or Archives) are available to loan as part of the Click, Collect & Return service through the catalogue, with the following exceptions:

·       Items over 100 years old

·       Multi-volume sets and parts thereof

·       All ref-only items in Palaeography

·       Open access periodicals 

·       Music scores

·       Atlases and any XLFs

·       All things listed as Missing etc.

·       Former institute collections (ICOMM, Germanic Studies, ref.-only items from ILAS)

·       Publications of the Malone Society

Watch this short video to see how Click, Collect & Return works

How many books can I order at once?

You can order up to 10 items via the Click, Collect and Return service.

How long can I keep the Click and Collect items?

Items ordered through Click, Collect & Return service are on a 4 week loan period. They should automatically renew until recalled. Please keep an eye on your Library account for renewals and recalls. 

Where do I collect my Click & Collect order?

Due to current restrictions in place to help reduce spread of coronavirus, the SHL Click, Collect & Return service point will operate out of the Ground floor reception area in the North Block of Senate House.

When you arrive at Senate House, please use the Russell Square entrance and go to the pick-up/drop off point on the Ground Floor of the North Block. You will need a face mask to be allowed on site, for your own safety and for the protection of our staff - please ensure you follow the social distancing & health guidance on site and follow instructions by staff managing the site. 

Watch this short video to show you how it works

What should I bring when collecting my Click & Collect order? 

You will need to bring the email confirming your order is ready for collection to the Click and Collect pick-up/drop off point on the Ground Floor of the North Block at Senate House. 

Do I have to wear a face covering and/or gloves on site?

You are required to wear a face covering on site when collecting/returning books for your own safety and to protect our staff. We also ask you to follow official guidance by regularly washing your hands with soap/hand sanitiser. Gloves are a good way to help stop the spread of the virus but are not compulsory. There are hand sanitiser points onsite but you will need to bring your own face covering.  

How long are items kept after I receive my order confirmation?

Once the books have arrived and confirmed for pick up, you will have 7 days to collect them before the order is cancelled and returned to the shelves.  

What happens if I don't collect my order?

We will hold reservations for 7 days. If they are not collected within this period they will return to the shelves to allow other Library Members to order them. A new order would need to be made if you missed the collection period. 

Can I change or cancel my order? 

You can cancel requests by logging into your library account, selecting the item requested and then clicking on the cancel option on the page. You cannot add/remove items to your order once submitted. You would need to cancel and submit another order.

Can I make a request by phone?

All Click, Collect & Return orders should be submitted online. If you have a disability that means you can’t do the order online, a member of Customer Services staff will be happy to help you over the phone. Please call +44 (0)207 862 8500.

Can someone else collect and return an order for me?

If you are unable to collect the books yourself, you can send a proxy to collect them, providing they have your email confirming the order is ready for collection and your membership number (this should be included on the email confirmation). 

Where do I return a Click and Collect Item?

There will be clearly signposted ‘returns boxes’ onsite at the pick-up and drop off point on the Ground Floor Reception Area of the North Block of Senate House. There is also a drop off box located in Stewart House right by the Russell Square entrance (first building on your left when at the gate). It is open Monday–Wednesday 11am–3pm every week. 

Items may be returned to a drop-box at Stewart House reception outside of these operating hours.   

How we are working to help ensure your safety when you consult an item

When books are returned by members, they will be put into a quarantine area for 72hrs before being returned to the shelves or loaned to other members. As a result, order and collection times will take longer than usual.  

What other services are available? 

This is a collect and return service ONLY. Study spaces remain closed at this time and there is no other onsite access or services for members, such as browsing or printing.

All Senate House Library queries should be directed to Customer Services via Online Library Live Chat, email senatehouselibrary@london.ac.uk or by phone on +44 (0)207 862 8500. 

Postal Loans and a Scanning Service for chapter or article requests from non-loanable items will also be available and managed by staff via the usual online order routes from 13 July 2020.

With additional health and safety precautions now in place, the estimated delivery times for some items will be longer than usual. The health and safety of our members and staff is our top priority. 

Are any of the Library's study spaces open?

All study and social spaces in Senate House are closed at this time. The Click, Collect and Return, Postal Loans & Scanning services are the only ways to get access to physical items for home study, returning them within the loan period stated on your order confirmation.   

The University of London is working hard to implement changes to operations to make Senate House compliant with the latest government and health advice to reduce the spread of coronavirus so that it can reopen later this year. 

Will the Library be opening any study space in the near future, in line with other cultural institutions?

Using government health guidance, we have tested various options to see whether we can adapt some study spaces to allow them to open. Unfortunately, due to the need to quarantine books for 72hrs after use (there are over 400,000 on the open shelves) and limited entrance/exit points to the 4-7th floors of a listed 1930s building with only two lifts, it is impractical to open at this time. 

Senate House Library has made many of its e-resources freely available and introduced a Click, Collect & Return Service to allow offsite study during lock-down. We will continue to test various options with a view to re-opening limited, bookable study spaces for readers in need of onsite access in the near future.

Help and further information

Check this page for any changes to the service. Updates are also shared on Twitter at @SenateHouseLib.

Contact us about the service via the Library Live Chat service. Send an email to  senatehouselibrary@london.ac.uk or phone us on +44 (0)207 862 8500.