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We make every effort to regulate fines according to well defined standards. If you believe you have been fined unfairly or if you have a unique situation that made it difficult for you to return or renew materials on time, you may file an appeal. Charges may be upheld, reduced, or waived.

Please note, the following examples will not be accepted as reasons for appealing a fine: 

  • Forgetting or not knowing due dates or the amount of fines
  • Disagreeing with fee structure or library policy
  • Loaning the item to a third party
  • Problems logging into your library account
  • Being too busy, out of town, on vacation or on placement
  • Claiming that your need was greater than another’s or that you still needed the item
  • Not receiving or not reading a courtesy notice (renewal/recalled/overdue reminder); these notices are sent as a courtesy
  • Transportation problems

Please complete the web form (below) within 60 days of the fine notification from the library. The appeal decision will be made within 10 working days of submitting the form, and you will be notified by email. 

We consider each appeal with due care and take into consideration your appeal statement, applicable data from the library management system, pertinent previous communication that you have had with the Library as well as your previous fines record.

Appeal against library fines

Reason Evidence we may ask for (via email or physical documents)
Bereavement
  • My college/university support officer (SSO) or tutor is aware of my situation
  • For non-students: I have informed a relevant colleague/manager or government department
Financial difficulties
  • I have contacted my SSO or tutor or college/university administrator, who can support my appeal
  • For non-students: I have informed a relevant colleague/manager or financial/ government department
Medical grounds

I can provide a medical note

  • Or my SSO or tutor is aware
  • For non-students: I have informed a relevant colleague/manager or financial/ government department
Personal circumstance or family issues
  • My SSO or tutor is aware of my situation
  • For non-students: I have informed a relevant colleague/manager
Library system error

Provide a description of the problem and the date it occurred.

  • Provide receipt as proof of return or correspondence details with library staff
Sensitive/confidential
  • I have already spoken with a member of library staff about my extenuating circumstances
One file only.
1 MB limit.
Allowed types: pdf doc docx odt ppt pptx odp xls xlsx ods.