Development Office Complaints Procedure
The relationship we have with the University’s alumni, friends and supporters is extremely important to us. We aim to provide a service of the highest quality, set out in our Donor Charter, as we fundraise, keep you informed about the University of London and let you know about the benefits and services that are available to you. The University of London is registered with the Fundraising Regulator and is committed to the Fundraising Code of Practice. However, there may be occasions where we do not meet these standards. Occasionally, our services may fall short of your expectations and you may wish to lodge a complaint.